Customer Care

Returns

No refunds or exchanges on clearance items.


To complete your exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Exchanges (if applicable): 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at keith@keithharley.com and send your item to: 145 Fleet Street Suite 126, National Harbor, Maryland 20745.


Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. 


If you are approved, then your exchange will be processed, and a member from our customer care team will be in touch regarding your exchange. 

Shipping
Our products are processed within 2 days and shipped within 2-3 days using the following carriers: USPS, , , . To return your product, you should mail your product to: 145 Fleet Street Suite 126, National Harbor, Maryland 20745. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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